I'm not sure how many of you are aware of the case of bus fare double deduction while tapping your Ezlink card on a reader which is showing "ENTRY" mode while getting off from the bus (particularly from the front door). There's a time the reader showing sign of new ride instead of the amount deducted and the balance figure of your card that lured my couriousity.
I went to the topup machine and checked my card records, it was a double deduction of my bus fare which mean the correct bus fare and the new ride fare from the alight bus stop until the last station/terminal.
After checking on the bus company website and I realised that by tapping your card on a reader showing sign of "ENTRY" instead of "ENTRY/EXIT" will occur a double deduction of bus fare which is not intentionally but not observable by some people like me. I'm wondering how many of you will check on the sign of the reader before tapping your card. I get down the bus from its front door (only me), the drive opened the door for me, and I believe I can I assume that I can just tap the reader for the right fare deduction.
I'm worrying for the senior citizens who are not aware of this system and don't understand English or what does it mean of the sign on the reader. There might be a huge amount of double deduction happened unconciously everyday just because we're to easy with the convenient we have now. Even though claims can be done, it's rather complicated for me. It can be much easier to set "ENTRY/EXIT" mode as default for front reader to avoid double deduction.
So, just have a check on the reader before you tap your card, it's ur hard earn money, protect it.
- A victim of bus fare double deduction.
